There are two reasons for this: an authorisation hold or a typo in your email address at checkout.
When your order is successful, you will be routed to a screen that looks like this:
If you did not see this confirmation screen or have been unable to find your order confirmation email then it is possible that an error has occurred. In this case please reach out to the Customer Support team who will look into this for you.
If you are unable to find the answers that you need then please contact our Customer Support Team by clicking on the support button on the lower right-hand corner or click on the link below!